Privacy policy

Privacy Policy

Last updated: April 2, 2026

Norivy operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a personalized shopping experience. This store is powered by Shopify, which enables us to deliver the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you.

We may collect the following categories:

Contact Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

Payment Information

  • Payment method details (processed securely via third-party providers)
  • Transaction confirmations

⚠️ We do not store full credit card details.

Account Information

  • Username
  • Password
  • Preferences

Transaction Information

  • Products viewed, added to cart, purchased, or returned

Communications

  • Messages you send to customer support

Device & Usage Data

  • IP address
  • Browser and device information
  • Interaction data (pages visited, time spent, etc.)

2. How We Collect Your Information

We collect information:

  • Directly from you (orders, forms, contact requests)
  • Automatically (cookies and tracking technologies)
  • From service providers (e.g. payment processors, analytics)
  • From partners or third parties

3. How We Use Your Information

We use your personal data to:

Provide and Improve Services

  • Process orders and payments
  • Manage shipping and returns
  • Personalize your shopping experience

Marketing & Advertising

  • Send promotional emails (you can unsubscribe anytime)
  • Show relevant ads based on your activity

Security & Fraud Prevention

  • Detect and prevent fraud
  • Secure transactions and accounts

Customer Support

  • Respond to inquiries
  • Manage customer relationships

Legal Compliance

  • Meet legal obligations
  • Enforce our policies

4. Sharing Your Information

We may share your information with:

  • Shopify (hosting and platform services)
  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics partners

We may also share data:

  • To comply with legal obligations
  • To protect our rights or prevent fraud
  • In case of business transfers (e.g. merger or sale)

5. Shopify Integration

Our store is hosted on Shopify.

Shopify may process your data to:

  • Operate and improve the platform
  • Provide analytics and enhanced features

You can read more here: https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Personalize content and ads

You can manage cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

8. Children’s Data

Our Services are not intended for children.

We do not knowingly collect personal data from individuals under the age of 16.
If you believe a child has provided personal data, please contact us for removal.

9. Data Security & Retention

We implement appropriate security measures to protect your data.
However, no system is completely secure.

We retain your data only as long as necessary for:

  • Providing services
  • Legal obligations
  • Dispute resolution

10. Your Rights (GDPR – EU/EEA/UK)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability
  • Object to processing
  • Withdraw consent

To exercise your rights, contact us at:
📧 help.norivy@hotmail.com

You also have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

Your data may be transferred and processed outside your country.

When transferring data outside the EU/EEA, we rely on:

  • Standard Contractual Clauses (SCCs)
  • Or equivalent legal safeguards

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated date.

13. Contact

If you have any questions or wish to exercise your rights:

📧 help.norivy@hotmail.com
📍 117 Boulevard Albert Brandenburg, Bordeaux, 33300, France