Shipping policy

📦 SHIPPING POLICY

Processing Time

All orders are processed within 1–5 business days.

For personalized products, please allow an additional 3–5 business days for production (engraving or customization).

Delivery Times

  • Standard shipping: 10–15 business days
  • Priority shipping: 5–12 business days

⚠️ Delivery times are estimates and not guaranteed. Delays may occur due to external factors such as carriers, logistics issues, or customs procedures.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email within 3–5 business days.

👉 Please check your spam or junk folder if you do not see the email.

Package Marked as Delivered but Not Received

If your tracking shows “delivered” but you have not received your package:

  1. Check with other people at your address
  2. Check with your building concierge or reception
  3. Look for any delivery notice left by the carrier
  4. Contact the shipping carrier directly using your tracking number

👉 If you are still unable to locate your package:

  • Contact us within 7 days of the marked delivery date
  • We will open an investigation with the carrier

✔️ Each case will be reviewed individually to provide an appropriate solution (replacement or refund where applicable)

Incorrect Address / Failed Delivery

If a delivery fails due to an incorrect or incomplete address provided by the customer:

  • Reshipping costs will be the responsibility of the customer

Delays or Non-Delivery

If your order has not arrived within 30 days, please contact us.

👉 We will investigate the issue and provide an appropriate solution.

Multiple Shipments

In some cases, items from the same order may be shipped separately.

👉 This does not involve any additional cost for the customer.

Returns & Warranty

  • You have 14 days from delivery to request a return (where applicable)

Personalized products:

  • ❌ Not eligible for withdrawal/refund
  • ✔️ Covered in case of defects, errors, or non-conformity

Shipping Insurance

The insurance covers:

  • Loss during transit
  • Damage occurring during shipping

The insurance does NOT cover:

  • Theft or loss after delivery
  • Damage caused by the customer